Just Lab Coats guarantees its products to be free of defects and will replace items that are unused and found to be defective. If you are not completely satisfied return your purchase for a REFUND OR EXCHANGE within 45 days of receipt, no questions asked. All Return and Exchange must have an RMA# (Returned Merchandise Authorization Number), which you can obtain by emailing us at csr@justlabcoats.com or by calling 1.877.264.3717.
Will there be any restocking fee for return/exchange?
No, there will be no restocking fee in these circumstances:
- If you received defected item
- If you received incorrect item in terms of size, color, embroidery or style etc.
Note: For faster resolution, please share an image with us. This will also help us investigate the issue and will help us improve our service.
Similarly, 20% restocking fee will be applied for returns in these circumstances:
- If the article is no longer needed by you.
- Ordered wrong size
- Purchased by mistake
- Didn't like the color, fabric and style you ordered.
Note: If returned item is not in original condition (washed, worn, no tags, stained etc.) up to 40% restocking fee will be applied.
If you are not satisfied with your purchase, we have a return and exchange policy, In case of exchange, we send you a new package and you only have to bear the shipping charges. If you are looking to get a refund on your order, just return item/items to us and we will issue refund to the original method of payment within 7 to 10 business days upon the receipt of returned package.
$5.00 flat rate shipping/handling will be charged on exchange items/orders (some conditions apply).
Exceptions to the return policy Personalized items (Embroidered/Imprinted/Engraved) are non-refundable and non-returnable. Custom made uniforms and Personalized items (Embroidered/Imprinted/Engraved) are non-refundable and non-returnable. Custom made items can be return for alterations, we will happy to do alterations for free, shipping cost may apply. Color Lab Coats are Made to Order items, cannot be exchanged and refunded. call us at 1877.264.3717 to find more on custom made uniforms.
Just Lab Coats aims to ensure fast and efficient order delivery to the customer. While sourcing the product from different warehouses, it is not possible to cancel the order after order confirmation. However, if you are not satisfied with the purchase, you may contact the customer support dept. at 1.877.264.3717 or request a return authorization.
What if my shipment is return to sender?
Just Lab Coats does not take any responsibility for parcels that are returned back to us after 15 days of delivery for the aforementioned reasons:
1. Incomplete address
2. Vacant
3. No Secure Location
4. Refused by Customer
Apparel & Shoes: Apparel items without personalization (embroidered/ imprinted/ engraved) and shoes can be returned within 15 days of receipt in the ORIGINAL PACKAGING. And also remember not to use the product box as a shipping container. Gift Cards are non refundable to cash. It can only be use for buying Just Lab Coats products.
Return Address:
Just Lab Coats
205 Bell PL Ste D
Woodstock, GA - 30188-1671
