FAQ's

How to shop at JustLabCoats.com?

Online shopping at Just Labcoats is very easy and has been planned around providing you the best customer experience. You can peruse through our vast collection of products by simply choosing to search items by entering their product codes or keywords in the search box. If you are having any difficulty ordering online we also provide the service of ordering via phone. Just call us at 1.877.264.3717 (8AM to 9PM Mon-Fri EST) and we will gladly assist you in your shopping.

Is the shopping experience at JustLabCoats.com secure?

Yes! You don’t have to worry about it. We use a online secure system which uses the Secure Sockets Layer (SSL) technology to protect the security of your credit card information. For more information on how we secure your online shopping, please visit: Secure Shopping

How can I track my order?

You can easily track your order by visiting the link https://www.justlabcoats.com/track-order.aspx. All you have to do is enter the necessary details such as tracking code and our customer representative will shortly email you the relevant information.

Can I exchange or return my order?

Yes, we firmly believe in providing our customers the best post-purchase services. If for any reason you would like to return or exchange the already bought product please first read the Exchange & Return Policy for more information. Visit: Return

How to do I determine the shipping charges applied to my order?

Our shopping cart is optimized to show you all charges automatically live. You can also visit our page about Shipping Page for more information about shipping charges. If still confused, call us at 1.877.264.3717 (8AM to 9PM Mon-Fri EST) and a customer representative will help you out.

Will sales tax be included in the price of my order?

Yes and No! Sales taxes are not charged on any order from any states except for orders exclusively from Georgia.

How do I pay for my order?

We provide lots of acceptable payment methods. At JustLabCoats.com accepts Visa, MasterCard, Amex, Discover, Checks, Gift Cards and Paypal as a reliable method of payment.

What should I do if the wrong size garment is delivered?

We gladly provide you with an exchange or refund whichever you choose. Please read the Exchange & Return Policy for more information. Visit: Return Page

What should I do if some of my garments are missing?

Please call us immediately at 1.877.264.3717 (8AM to 9PM Mon-Fri EST) or emailing at csr@justlabcoats.com. We will escalate your issue at our latest.

Do you ship to international locations?

Good News! Yes we do! Shipping charges will apply depending on the destination and total amount of order. For more details regarding international shipping charges visit: Shipping Page

What if I'm experiencing problems with the quality of the products?

We gladly provide you with an exchange or refund whichever you choose. Please notify our customer services representative by calling at 1.877.264.3717 (8AM to 9PM Mon-Fri EST) or emailing at csr@justlabcoats.com and we will rectify the issue as soon as possible.

Can my order be gift wrapped?

Yes! We will gift wrap the package on your behalf. You just have to email us your information after placing the order and we will wrap your order with the details provided. You can also add a cute message if you like!